Refund policy

Refund and Return Policy

Last updated: 27th of May

At Relevra, customer satisfaction is very important to us. We take pride in offering high-quality products and ensuring each order is processed and delivered with care.
This Refund and Return Policy outlines the terms and conditions for returning or refunding items purchased from our online store.

1. Eligibility for Refunds and Returns

We accept refund or return requests within 30 days from the date the order is delivered, subject to the following conditions:

  1. The item must be:

    • Unused, unopened, and in its original packaging; or

    • Proven to be defective, damaged, or cause a documented adverse reaction.

  2. Refunds or replacements will only be processed if you provide:

    • A valid reason for the return; and

    • Proof supporting your claim (for example: photos of the product defect, package damage, delivery issue, or documented medical proof in case of an allergic reaction).

  3. Any refund request made after 30 days from delivery will not be accepted, except in exceptional circumstances determined at our discretion.

2. Non-Refundable Situations

We do not issue refunds or accept returns in the following cases:

  • The customer changes their mind after the order has shipped.

  • The customer provides no valid reason or proof for dissatisfaction.

  • The product has been used, opened, or damaged by the customer.

  • The issue was caused by incorrect information entered at checkout (wrong address, etc.).

  • The claim was filed after 30 days of delivery without valid justification.

3. Process for Requesting a Refund

To request a refund or return, please follow these steps:

  1. Contact us at support@tryrelevra.com with your order number, name, and a clear description of the issue.

  2. Attach any required proof or documentation, such as:

    • Delivery tracking or damage photos (for shipping issues)

    • Photos or videos of product defects

    • Proof of medical reaction (in case of allergy or irritation claims)

  3. Our team will review your request within 1–3 business days and contact you with the next steps.

  4. If your refund request is approved, we will process it within 10–15 business days using the same payment method used for purchase.

4. Replacement Policy

In certain cases, instead of a monetary refund, we may offer:

  • A replacement item (at no additional cost) if the product was lost, damaged, or defective.

  • If a replacement is sent and received successfully, no further refund will be issued.

5. Shipping Costs

  • Original shipping fees are non-refundable unless the product was damaged or lost in transit.

  • Return shipping costs (if applicable) are the responsibility of the customer, unless the return is due to an error on our part.

6. Proof of Delivery and Dispute Handling

Once a product has been shipped and confirmed as delivered by the carrier, it is considered successfully fulfilled.
We are not responsible for delays or losses caused by third-party couriers, but we will assist in reshipping or resolving the issue when possible.

We reserve the right to deny refund requests that do not comply with the terms of this policy or lack supporting evidence.

7. Contact Information

If you have any questions or need to request a refund or return, please contact us at:

📧 Email: support@tryrelevra.com
📞 Phone: +1 205-360-341

8. Policy Agreement

By completing a purchase on our website, you acknowledge that you have read and agree to this Refund and Return Policy.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@tryrelevra.com.